Good conflict resolution can save a business team. Business is challenging enough without having to deal with infighting too; however, it is human nature to disagree—and for many employees who feel passionate about the work they do, disagreements may be common. Differing opinions during discussions of projects is normal, but sometimes tempers may flare or team members may have difficulty working with one another. As the employer, it is your responsibility to give your team all the best tools to work with, and education on conflict resolution—as well as company policy—is an excellent place to start.

1. Be educated about conflict – it is usually inevitable, whether in a business or personal relationship. The key is in using conflict resolution to learn to identify what the problem is, discuss it calmly and find a solution, grow from the experience, and move forward.
2. Don’t leave issues hanging – if there is a problem regarding a project, or if team members are at odds with each other with emotions boiling below the surface, the proper channels should be used for talking about the issue. Sometimes this can be achieved in a project meeting, while other times it may be more appropriately handled through human resources.
3. Hone communication skills – this is important for all team members. While it may not always be easy to reign in frustration, anger, or even fear, treating others with respect and outlining problems and possible solutions clearly can make a huge difference in how conflict resolution proceeds, as well as the timeline for such a process.
4. Make sure everyone understands company policies – this should be in writing, and conflict resolution policies should be explained, along with what types of behavior are unacceptable.
5. Focus on preventing conflict – although handling conflict usually offers the potential for learning and growth, it is important to focus on how clear communication skills can often fend off such issues before they start.

Good leadership within your company will also have enormous bearing on how conflict resolution is reached. With policies clearly outlined, managers paying close attention to project issues, open communication in meetings, and more, you have a much better chance of preventing conflicts—and those that do arise can hopefully be turned around into positives.

Do you have questions about conflict resolution within the workplace? If so, contact Attorney Shane Coons. Our law office represents clients involved in a wide range of businesses and legal issues, and we would be glad to review your case and help you explore your options.

Call now at 949-333-0900 or email us at Shane.Coons@seclawoffices.com.